Marlow Waterproof Dog Blanket

Returns & Refunds

We want you and your canine companion to love every purchase from Nuzzinel. If something isn't quite right, eligible items may be returned within 30 days of delivery.

How to Start a Return

To initiate a return, please contact our support team at:

info@nuzzinel.com

Our team will provide return instructions and the appropriate return address.

Return Conditions

To be eligible for a return, items must:

• Be unused and in their original condition.
  
• Be returned with all original packaging, accessories, and tags.
  
• Have a return request submitted within 30 days of delivery.
  

Please note that returns sent without prior authorization cannot be accepted.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days.

Nuzzinel does not charge restocking fees on eligible returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

If visible damage is present upon delivery, we recommend refusing the shipment (where possible) and contacting our support team immediately.

If damage is discovered after opening the package, please notify us within 48 hours of delivery and include photos of both the product and its original packaging.

For verified damaged, defective, or incorrect items, Nuzzinel will cover all return shipping costs and arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as Nuzzinel cannot be responsible for return shipments that are lost or undelivered.

For complete details, please visit our Returns & Refund Policy page.