This page explains whether Nuzzinel offers a product warranty, and what protection you have when something is wrong with an order.
Do We Offer a Warranty?
No. Nuzzinel does not offer a manufacturer's warranty, a limited warranty, or an extended warranty on any product we sell.
We would rather say that plainly than leave it unclear. It does not mean you are without protection if something is wrong with your order, and it does not affect your legal rights. Both are explained below.
What You Get Instead
Every order is covered by our published returns and shipping policies. In practice these cover the situations a warranty would normally be used for:
- An item arrives damaged, defective, or is not what you ordered. Contact us with photos and we will verify the issue, email you a prepaid return shipping label, and arrange a replacement or a full refund. You pay nothing for return shipping.
- You change your mind. You may request a return within 30 days from the date your order is delivered, provided the item is unused and in its original packaging.
- Your order never arrives. We open an investigation with the carrier and, if the parcel is confirmed lost, you choose either a free replacement shipment or a full refund.
- No restocking fees. We do not charge a restocking fee on any approved return.
The full terms, including the time limits that apply to each situation, are set out in our Refund and Return Policy and our Shipping Policy. Please read those before contacting us, so you know which process applies.
Your Legal Rights Are Not Affected
The absence of a warranty does not remove or limit the rights you have under consumer law.
Depending on where you live, you may be entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for their ordinary purpose. Those rights apply automatically. Nothing on this page, and nothing in our other policies, is intended to exclude, restrict, or modify any consumer guarantee or statutory right that cannot legally be excluded, including under the consumer law of the United States, the United Kingdom, Canada, and Australia.
If you believe you have a right we have not honored, contact us and we will look at it properly.
What Our Returns Process Does Not Cover
Because we do not offer a warranty, there is no long-term coverage against a product wearing out. Our returns process is not intended to cover:
- Normal wear and tear from ordinary use over time
- Damage caused by chewing, scratching, or digging
- Misuse, or use of a product in a way it was not designed for
- Damage caused by improper assembly, or by not following the product instructions
- Products that have been altered, repaired, or modified
- Commercial or business use, including use in a kennel, daycare, grooming, or boarding setting
- Products bought from anyone other than Nuzzinel
If you are unsure whether your situation qualifies, contact us and ask. We would rather look at it than have you assume the answer.
How to Raise a Problem
Contact our customer support team. Include the following so that we can act on your first message:
- Your order number, from your order confirmation email
- A description of the problem
- Clear photos of the product and of the original packaging, where the issue is something we can see
We will tell you which process applies and what happens next. Do not ship anything back to us until we have sent you return instructions and a return address.
Contact Nuzzinel
For questions about this page, a product, or an existing order, please contact our customer support team.
Store Name: Nuzzinel
Address: 300 Hickory Trace Ln, Garner, North Carolina 27529, USA
Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond to customer inquiries within 1–2 business days.
Nuzzinel is an online retail brand operated by ASO Group Inc., a United States-based company.