Refund policy

At Nuzzinel, we want every order to meet your expectations. We understand that occasionally a product may need to be returned, so we have created a clear return and refund process to make getting assistance as simple as possible.

Return Window

You may request a return within 30 days from the date your order is delivered.

Returned merchandise must meet the following conditions:

  • Products must be unused and remain in their original condition
  • All original packaging, tags, accessories, and inserts must be included
  • Products must not show signs of use, alteration, or customer-caused damage

Products that are returned incomplete, used, or without their original packaging may not be eligible for a refund.

Return Authorization

Please contact Nuzzinel before sending any product back.

All returns must be authorized by our customer support team so that we can provide you with the correct return instructions and return address.

Packages returned without prior authorization may be refused or returned to the sender.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your order information
  • Photos showing the product and the issue
  • Photos of the original packaging

Once the issue has been verified, Nuzzinel will cover the applicable return shipping costs and assist you with an appropriate replacement or refund.

Returns for Personal Preference

You may also request a return if you ordered the wrong product, no longer need the item, or simply changed your mind.

For these returns:

  • The customer is responsible for return shipping costs
  • Any original shipping charges paid at checkout are non-refundable

Starting Your Return

To request a return, email info@nuzzinel.com within the applicable 30-day return period.

Please include your:

  • Order number
  • Reason for requesting the return
  • Photos, when the product is damaged, defective, or incorrect

After reviewing your request, our customer support team will provide you with the necessary return authorization, shipping instructions, and return address.

Do not ship your return until you have received these instructions.

Sending Your Return

Please securely package the merchandise using its original packaging and return it according to the instructions provided by our team.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

Nuzzinel cannot accept responsibility for customer return shipments that are lost or damaged while being transported back to us.

Refunds

Once your return arrives, our team will inspect the merchandise to verify that it meets the return requirements.

If your return is approved, your refund will be issued to the original payment method used to place the order.

Refund Timing

Approved refunds are processed within 7 business days following inspection of the returned merchandise.

After we issue the refund, your bank, credit card company, or other payment provider may require additional processing time before the funds appear in your account.

Exchanges

Need another size, color, or eligible replacement?

Contact us at info@nuzzinel.com, and our customer support team will assist with available exchange options.

Restocking Fees

There are no restocking fees for returns approved under this policy.

Lost Shipments

If your package has not arrived within the estimated delivery timeframe provided for your order, please contact us at info@nuzzinel.com

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that your package has been lost, Nuzzinel may provide either:

  • A replacement shipment, or
  • A full refund

Items That Cannot Be Returned

Some products may be excluded from returns because of hygiene, safety, or product-specific requirements.

When a product is non-returnable, this information will be clearly disclosed on the applicable product page before you complete your purchase.

Contact Nuzzinel

Questions about a return, refund, exchange, or order can be directed to our customer support team.

Store Name: Nuzzinel
Address: 300 Hickory Trace Ln, Garner, North Carolina 27529, USA
Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries within 1–2 business days.