Shipping policy
At Nuzzinel, we work to make every delivery straightforward and dependable. This policy explains where we ship, our delivery estimates, available carriers, tracking, and what to expect if an issue occurs with your shipment.
Where We Ship
Nuzzinel currently ships orders to customers within:
- United States
- United Kingdom
- Canada
- Australia
Free Standard Shipping
Nuzzinel provides free standard shipping on all orders shipped to the United States, United Kingdom, Canada, and Australia.
Any applicable charges associated with your order will be clearly presented at checkout before your purchase is completed.
Order Processing and Delivery
Order Cutoff
Our daily order cutoff is 5:00 PM EST, Monday through Friday.
Orders submitted after 5:00 PM EST will begin processing on the following business day.
Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday.
Transit Time
After shipment, estimated transit time is 6–8 business days, Monday through Friday.
Estimated Total Delivery Time
Customers should generally expect their order within 7–10 business days from the date the order is placed.
Delivery dates are estimates provided in good faith and are not guaranteed.
Shipping Carriers
Depending on the destination and available shipping service, Nuzzinel works with established carriers that may include:
- USPS
- UPS
- FedEx
- Royal Mail
- Canada Post
- Australia Post
The carrier used for an individual order is selected based on the shipping destination and the most appropriate delivery service available.
Order Tracking
Once your order leaves our fulfillment facility, we will send a shipping confirmation email containing your tracking information.
You can follow the progress of your shipment through the applicable carrier's website or through our Order Tracking page.
Possible Delivery Delays
Although we make every effort to meet our estimated delivery times, circumstances outside our control can occasionally affect delivery.
Possible causes include:
- Increased order volume during holidays or peak periods
- Carrier or transportation disruptions
- International customs processing
- Severe weather or natural events
- Public holidays
- Incorrect or incomplete delivery information submitted with the order
If your shipment experiences a significant delay, please contact our customer support team for assistance.
Lost or Delayed Shipments
If your order has not arrived within 15 business days after the estimated delivery timeframe, please contact Nuzzinel customer support.
Our team will work with the applicable shipping carrier to investigate the shipment and determine an appropriate resolution where applicable.
Shipping Address Accuracy
Please verify your delivery information carefully before completing your order.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Nuzzinel cannot be held responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
Damaged, Defective, or Incorrect Orders
If you receive an order that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.
To help us investigate and resolve the issue, we may ask you to provide:
- Photos of the product
- Photos of the shipping packaging
- Your order confirmation or order details
Our customer support team will review the information and work with you toward an appropriate resolution.
Customs, Import Duties & Taxes
For international shipments, customs duties, import taxes, or other government-imposed fees may apply depending on the destination.
Any applicable customs duties, import taxes, or customs fees are determined by the relevant local authorities and are the responsibility of the customer.
Customs processing may also affect the estimated delivery timeframe.
Contact Nuzzinel
For questions about shipping, tracking, or an existing order, please contact our customer support team.
Store Name: Nuzzinel
Address: 300 Hickory Trace Ln, Garner, North Carolina 27529, USA
Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond to customer inquiries within 1–2 business days.