Shipping policy

At Nuzzinel, we work to make every delivery straightforward and dependable. This policy explains where we ship, our delivery estimates, available carriers, tracking, and what to expect if an issue occurs with your shipment.

Where We Ship

Nuzzinel currently ships orders to customers within:

  • United States
  • United Kingdom
  • Canada
  • Australia

Where Your Orders Ship From

Nuzzinel is operated from Garner, North Carolina, United States. We do not hold our own inventory. Your order is picked, packed, and dispatched by our fulfillment partners, who are located internationally, outside the United States.

Because your order ships internationally, transit time reflects international carriage and, where applicable, customs clearance. This is already reflected in the delivery estimates below.

Where an order contains items held by more than one fulfillment partner, it may arrive in more than one shipment, at no additional cost to you. Each shipment has its own tracking number, and you will receive a separate shipping confirmation email for each.

Any import duties or taxes on your order are covered by Nuzzinel. You will not be asked to pay additional charges when your order is delivered.

Free Standard Shipping

Nuzzinel provides free standard shipping on all orders shipped to the United States, United Kingdom, Canada, and Australia.

Order Processing and Delivery

Order Cutoff

Our daily order cutoff is 5:00 PM EST, Monday through Friday.

Orders submitted after 5:00 PM EST will begin processing on the following business day.

Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday.

Transit Time

After shipment, estimated transit time is 6–8 business days, Monday through Friday.

Estimated Total Delivery Time

Customers should generally expect their order within 7–10 business days from the date the order is placed.

Delivery dates are estimates provided in good faith and are not guaranteed.

Shipping Carriers

Depending on the destination and available shipping service, Nuzzinel works with established carriers that may include:

  • USPS
  • UPS
  • FedEx
  • Royal Mail
  • Canada Post
  • Australia Post

The carrier used for an individual order is selected based on the shipping destination and the most appropriate delivery service available.

Order Tracking

Once your order leaves our fulfillment partner's facility, we will send a shipping confirmation email containing your tracking information.

You can follow the progress of your shipment through the applicable carrier's website or through our Order Tracking page.

Possible Delivery Delays

Although we make every effort to meet our estimated delivery times, circumstances outside our control can occasionally affect delivery.

Possible causes include:

  • Increased order volume during holidays or peak periods
  • Carrier or transportation disruptions
  • International customs processing
  • Severe weather or natural events
  • Public holidays
  • Incorrect or incomplete delivery information submitted with the order

If your shipment experiences a significant delay, please contact our customer support team for assistance.

What to Do If Your Order Hasn't Arrived

If your order has not arrived, follow the steps below. We will investigate every missing shipment and make it right.

Step 1 — Check your tracking

Your shipping confirmation email contains a tracking number. Check it on the carrier's website or on our Order Tracking page. Tracking can pause for several days in transit or during customs clearance without meaning the parcel is lost.

Step 2 — Wait until the estimated delivery window has passed

Estimated total delivery time is 7–10 business days from the date the order is placed. Please allow a further 5 business days beyond that window before reporting a parcel as missing, as late-running shipments frequently arrive in that period.

Step 3 — Contact us

If your order still has not arrived 15 business days after the date you placed it, contact us and we will open an investigation with the carrier.

Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries within 1–2 business days.

Please have the following ready so that we can act on your first message:

  • Your order number (for example #1234), from your order confirmation email
  • The tracking number from your shipping confirmation email
  • The full delivery address the order was sent to
  • Whether anyone else at the address may have accepted the parcel, and whether you have checked with neighbors, a building reception, or a safe place

What happens next

We open a trace with the carrier within 1 business day of hearing from you. Carrier investigations typically take 5–10 business days to conclude.

If the carrier confirms the parcel is lost, or the trace closes without the parcel being located, you may choose either a free replacement shipment or a full refund to your original payment method. You are not charged for a replacement, and you are not asked to return anything.

If tracking shows the parcel was delivered but you have not received it, contact us anyway. We will request proof of delivery from the carrier and work with you from there.

Shipping Address Accuracy

Please verify your delivery information carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Nuzzinel cannot be held responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Damaged, Defective, or Incorrect Orders

If you receive an order that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

To help us investigate and resolve the issue, we may ask you to provide:

  • Photos of the product
  • Photos of the shipping packaging
  • Your order confirmation or order details

Our customer support team will review the information and work with you toward an appropriate resolution.

Contact Nuzzinel

For questions about shipping, tracking, or an existing order, please contact our customer support team.

Store Name: Nuzzinel
Address: 300 Hickory Trace Ln, Garner, North Carolina 27529, USA
Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries within 1–2 business days.

Nuzzinel is an online retail brand operated by ASO Group Inc., a United States-based company.