Privacy policy

Last Updated: August 24, 2026

At Nuzzinel, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

This website is operated by ASO Group Inc. under the Nuzzinel brand. Throughout this Privacy Policy, “Nuzzinel,” “we,” “us,” and “our” refer to ASO Group Inc. and the Nuzzinel brand, as applicable. ASO Group Inc. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

SECTION 1 – INFORMATION WE COLLECT

When you purchase from Nuzzinel, we collect personal information necessary to process and fulfill your order. This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history

When you browse our website, we also automatically receive certain technical information such as your IP address, browser type, device information, and operating system. This information helps us improve our website, enhance your shopping experience, prevent fraud, and better understand how visitors use our store.

If you subscribe to our emails, we may send you updates about new products, promotions, store news, and other marketing communications. You may unsubscribe at any time using the link provided in our emails.

SECTION 2 – CONSENT

By providing your personal information to complete a purchase, verify payment, arrange delivery, process a return, or contact our customer support team, you consent to our collecting and using that information for those specific purposes.

Where permitted by law, we may also share limited information with trusted service providers, marketing partners, payment processors, shipping providers, analytics providers, and advertising platforms that help us operate our business.

We never sell your personal information to third parties.

Withdrawing Consent

If you no longer wish to receive marketing communications or would like to withdraw your consent where applicable, you may contact us at info@nuzzinel.com or unsubscribe using the link included in our marketing emails.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Deliver products
  • Process refunds and returns
  • Provide customer support
  • Detect fraud and unauthorized activity
  • Improve our website and services
  • Personalize your shopping experience
  • Send promotional communications when you have opted in
  • Comply with legal obligations

SECTION 4 – DISCLOSURE OF INFORMATION

We may disclose your personal information when required by law or when necessary to:

  • Process payments
  • Ship your orders
  • Prevent fraud
  • Protect our legal rights
  • Comply with legal obligations
  • Complete a business transaction such as a merger, acquisition, or sale of assets

We may also share information with trusted third-party providers who help us operate our website and business. These providers are only permitted to use your information to perform services on our behalf.

SECTION 5 – SHOPIFY & PAYMENT PROCESSING

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products.

If you choose a direct payment method, your payment information is processed securely through Shopify Payments or other approved payment providers. Payment information is encrypted using Payment Card Industry Data Security Standard (PCI-DSS) requirements.

Your payment information is retained only as long as necessary to complete your transaction or as required by law.

For additional information, please review Shopify's Terms of Service and Privacy Policy.

SECTION 6 – THIRD-PARTY SERVICES

We use trusted third-party providers to operate our business. These providers may include:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fraud prevention services
  • Email marketing providers
  • Analytics providers
  • Advertising platforms

These providers collect, use, and disclose your information only as necessary to perform services on our behalf.

If you leave our website or follow links to third-party websites, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external websites you visit.

SECTION 7 – COOKIES & ANALYTICS

Nuzzinel uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising and marketing efforts.

Cookies may include Shopify functionality cookies, shopping cart cookies, security cookies, analytics cookies, and advertising cookies.

We may also use services such as Google Analytics and advertising platforms to better understand website usage and improve our marketing. These services may collect information about your interactions with our website in accordance with their own privacy policies.

Most web browsers allow you to manage or disable cookies through your browser settings.

SECTION 8 – EMAIL MARKETING & ONSITE TRACKING

How you join our email list

You can join the Nuzzinel email list by entering your email address in the sign-up form on our website, or by choosing to receive marketing email at checkout. Where the sign-up form offers a discount or other incentive for subscribing, the terms of that offer are shown in the form itself at the time you subscribe.

Marketing to existing customers

If you have purchased from us, we may also send you marketing email about similar products, on the basis of that existing customer relationship where applicable law permits it. Every such message carries an unsubscribe link, and you may opt out at any time, including from the first message you receive.

What we send

Subscribers may receive a welcome series, product and collection features, new arrivals, offers, and occasional brand updates.

We also send automated messages triggered by what you do on our website or with your order. These include a reminder if you add an item to your cart or begin checkout without completing it, a follow-up if you viewed a product and did not purchase, messages while your order is in transit and after it is delivered, and messages for repeat customers. These messages are generated and sent automatically on a schedule, without anyone at Nuzzinel reviewing them individually before they go out.

Our email provider

We use Klaviyo, Inc. to send our marketing and lifecycle email and to store the subscriber, event and engagement data described in this section. Klaviyo processes this information on our behalf as a service provider. You can read Klaviyo's privacy notice at https://www.klaviyo.com/legal/privacy/privacy-notice

Onsite tracking

Klaviyo places a cookie and a tracking script on our website. While you browse, this records activity such as the pages and products you view, searches you run, and items you add to your cart. Before you identify yourself, that activity is held against an anonymous identifier rather than against your name.

If you later provide your email address — in our sign-up form, at checkout, or by clicking a link in one of our emails — this browsing activity can be linked to you and retained as part of your profile, including activity recorded before you subscribed. We use it to decide which automated messages to send you and which products to show in them.

If you would prefer this not to happen, you can decline non-essential cookies where that choice is offered, block or delete cookies through your browser settings, browse in a private or incognito window, or use a browser or extension that blocks tracking scripts. You may also contact us at info@nuzzinel.com to ask us to delete your profile and the activity associated with it.

How to unsubscribe

Every marketing email includes an unsubscribe link and a link to manage your preferences. You may also email info@nuzzinel.com and ask to be removed. We action unsubscribe requests promptly.

Unsubscribing stops marketing email. It does not stop transactional messages relating to a specific order — order confirmations, shipping and delivery notifications, returns and refund correspondence, and replies from customer support — because those are necessary to complete the transaction you asked us to carry out.

We do not sell your email address

We do not sell, rent or trade your email address, your subscription record, or your engagement data. It is shared only with the service providers described in this Privacy Policy, who process it on our behalf and only for that purpose.

How long we keep this information

We retain your subscription record — including the date, source and status of your consent — for as long as you remain subscribed, and afterwards for as long as we need it in order to honour your unsubscribe request and to demonstrate that consent was obtained. We retain engagement and onsite activity data, such as opens, clicks, products viewed and carts started, for as long as your profile remains active and the data remains useful for the purposes described above. You may ask us to delete your profile at any time by emailing info@nuzzinel.com.

SECTION 9 – SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

Sensitive payment information is encrypted using Secure Socket Layer (SSL) technology and processed according to PCI-DSS security standards.

While no method of internet transmission or electronic storage is completely secure, we follow commercially accepted industry practices designed to protect your information.

SECTION 10 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

SECTION 11 – YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Opt out of certain marketing communications

To exercise any applicable privacy rights, please contact us using the information provided below.

Complaints and Appeals

If you have a concern about how we handle your personal information, please contact us first at info@nuzzinel.com so that we can try to resolve it directly.

You also have the right to appeal a decision we make about a privacy request, and the right to lodge a complaint with your local data protection authority.

If you are located in the United Kingdom, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

If you are located in the European Economic Area, you can identify your local supervisory authority through the European Data Protection Board members list at edpb.europa.eu/about-edpb/about-edpb/members_en.

SECTION 12 – CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete that information.

SECTION 13 – GOVERNING LAW

This Privacy Policy, and any dispute or claim arising out of or in connection with it, is governed by the laws of the State of North Carolina and the applicable laws of the United States, without regard to conflict of law principles.

Nothing in this section removes or limits any mandatory data protection rights or remedies available to you under the laws of the country or region in which you live, including the United Kingdom and the European Economic Area, where those rights cannot be excluded by agreement.

SECTION 14 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

SECTION 15 – CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to access, correct, update, or delete your personal information, please contact us:

Store Name: Nuzzinel
Address: 300 Hickory Trace Ln, Garner, North Carolina 27529, USA
Email: info@nuzzinel.com
Phone: 828-399-8624
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries within 1–2 business days.

Nuzzinel is an online retail brand operated by ASO Group Inc., a United States-based company.